Refund and Returns Policy

At RedeemCard.net, we strive to ensure your complete satisfaction with your purchase. If you need to request a refund, please review our policy below.

Refund Eligibility

• Refund Window: You can request a refund within 7 days from the date of purchase if the gift card is not working.
• Condition: Refunds are only eligible if the gift card is not functioning as expected. To be eligible for a refund, the issue must be reported within the 7-day window.
• Non-Refundable Items: Refunds are not available for gift cards confirmed as working, or if the refund request is made after the 7-day window has passed.

How to Request a Refund

• Initiate a Request: To start the refund process, contact our customer support team through the support options available on redeemcard.net, providing your order details and a description of the issue.
• Return Approval: Once we receive your refund request, we will review the issue and notify you of the approval or rejection of your refund.

Refund Process

• Refund Method: Approved refunds will be processed to your original payment method (via Stripe or PayPal).
• Processing Time: Refunds are typically processed within 1 to 3 business days after approval. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Exchanges

• No Exchanges: We do not offer exchanges. If you need a different gift card, please request a refund for the original card and place a new order for the desired card.

Important Information

• Digital Delivery Confirmation: Once a gift card is successfully delivered to the email address provided or accessible through the user account, the responsibility for secure use is transferred to the customer. Please ensure the email address provided is accurate to avoid any delivery issues.
• Refund Denials: We reserve the right to deny refunds if the gift card is found to have been used or tampered with after delivery or if there is evidence of abuse of our refund policy.

Contact Us

For any questions or assistance regarding refunds or returns, please contact our support team at contact@redeemcard.net or visit our Contact Us page.